Roobet Privacy Policy

1.Introduction

This Privacy Policy sets out the practices of roobet ("roobet", "we", "our" or "the platform") regarding the collection, use, disclosure and protection of personal data belonging to individuals who access or use roobet's online casino, sportsbook, live dealer and related services (together, the "Services").

Roobet is operated through the domain roobet.casa and is directed principally at players located in Malaysia, including those in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya and Shah Alam. By registering an account, depositing funds, placing a wager or otherwise using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the Roobet Terms & Conditions and the Responsible Gambling information. Where other roobet documents address personal data in greater specificity for a particular product, those provisions apply to that product; this Policy governs all other situations.

2.Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• Personal Data — any information that identifies or can reasonably identify a natural person, including name, identification number, contact details, account credentials and payment information.
• Processing — any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure or destruction.
• Data Subject — a natural person whose personal data is processed by roobet; for practical purposes this refers to registered account holders and site visitors.
• Third-Party Service Provider — an entity contracted by roobet to provide services in connection with the platform, such as payment processing, identity verification, customer support infrastructure or fraud detection.
• KYC — Know Your Customer, the identity and age verification procedures required before certain account functions (particularly withdrawals) are enabled.
• Cookie — a small data file stored on a user's device by a web browser, used to retain session state, security tokens or analytics identifiers.

3.Data We Collect

Roobet collects personal data through several channels:

3.1 Registration and Account Data

When you create a roobet account we collect your chosen username, email address, date of birth, country and state of residence, mobile number and any other information you provide voluntarily during sign-up. This information is necessary to establish your identity, confirm eligibility and create a functional account.

3.2 Identity Verification (KYC) Documents

To comply with applicable anti-money-laundering and age-verification requirements, we may collect copies of government-issued identification documents (such as a Malaysian MyKad or passport), proof of address (such as a recent utility bill or bank statement) and, where required, evidence of the source of deposited funds.

3.3 Financial and Payment Data

When you deposit or withdraw via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong or cryptocurrency walets (BTC, ETH, USDT), we record transaction references, payment method identifiers and amounts processed. Full card or banking credentials are handled by regulated third-party payment gateways and are not stored on roobet's own servers.

3.4 Transactional and Gameplay Data

We record all deposits, withdrawals, bonus claims, wagering activity (including bets placed on EPL, Liga Super Malaysia, UFC and other markets), game sessions and cashout requests. This data is used for account management, dispute resolution and regulatory reporting.

3.5 Technical and Usage Data

We automatically collect IP address, device type, browser type and version, operating system, pages visited, session duration, clickstream data and error logs when you access the platform. This data is used to maintain security, detect fraud and improve the user experience.

3.6 Communications Data

If you contact our customer support team via live chat, WhatsApp or email, we retain the content of those communications, together with your account identifier and the date and time of the interaction, for quality assurance, dispute resolution and audit purposes.

4.How We Use Your Data

5.Legal Basis for Processing

Roobet processes personal data on the following legal grounds:

• Contractual necessity — processing is required to provide the Services described in our Terms & Conditions, including account management, payments and bet settlement.
• Legal obligation — certain processing is required for compliance with applicable anti-money-laundering, counter-terroristfinancing, age verification and regulatory reporting requirements.
• Legitimate interests — fraud prevention, platform security, technical performance monitoring and responsible gambling safeguards, where these interests are not overridden by your rights.
• Consent — where you have expressly opted in to receive promotional communications from roobet. You may withdraw this consent at any time by contacting support.

6.Data Sharing and Disclosure

Roobet does not sell your personal data. We may share it only in the following circumstances:

6.1 Third-Party Service Providers

We engage regulated third parties to provide payment processing (including e-wallet and FPX gateways), identity verification, fraud detection, customer support infrastructure and hosting services. These providers are contractually bound to process data solely for the purposes defined by roobet and to maintain appropriate security measures.

6.2 Regulatory and Legal Disclosure

We may disclose personal data to regulators, law enforcement authorities, courts or other public bodies where required to do so by applicable law, pursuant to a lawful order, or where necessary to establish, exercise or defend legal claims.

6.3 Business Continuity

In the event of a merger, acquisition or restructuring of roobet's operations, personal data may be transferred to a successor entity. Users will be notified of any material change in data controller before the transfer takes effect.

6.4 No Third-Party Marketing Transfers

Roobet will not share, rent, trade or otherwise transfer your personal data to third parties for independent marketing purposes.

7.Cookies and Tracking Technologies

Roobet uses cookies and similar tracking technologies to maintain platform functionality, protect account security and analyse aggregate usage patterns. The main categories of cookies we use are as follows:

• Strictly necessary cookies — essential for login session management, security tokens and platform stability. These cannot be disabled without impairing core functionality.
• Analytics cookies — collect anonymised or aggregated data about page visits, session durations and feature usage to help us improve platform performance.
• Preference cookies — remember user interface settings such as language or display preferences to improve your experience on return visits.

You may manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies may prevent certain platform features from operating correctly. Roobet does not use cookies to build profiles for sale to third-party advertisers.

8.Data Retention

Roobet retains personal data for as long as your account remains active and for such additional period as is necessary to comply with applicable legal and regulatory obligations. Financial records and KYC documentation are typically retained for a minimum period required under applicable anti-money-laundering regulations after the closure of an account.

Data that is no longer required for the purposes for which it was collected, and where no legal obligation requires its continued retention, is securely deleted or anonymised. Communication records are retained for a period sufficient to support dispute resolution and service quality reviews.

9.Security Measures

Roobet implements technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and roobet's servers;
• encrypted storage of sensitive personal and financial data;
• access controls restricting personal data to authorised personnel on need-to-know basis;
• regular security assessments and monitoring of systems for anomalous activity;
• two-factor authentication options for user accounts; and
• contractual data security obligations imposed on all third-party service providers.

No digital platform can guarantee absolute security. Where data breach occurs that is likely to result in significant risk to your rights, roobet will take appropriate steps to contain the incident and will notify affected users and relevant authorities in accordance with applicable requirements.

10.Your Rights as a Data Subject

Subject to applicable law, you have the following rights in respect of your personal data held by roobet. To exercise any of these rights, contact us at the details in Section 13.

Roobet will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before processing a request. Some requests may be limited where legal or regulatory obligations require continued processing of specific data.

11.Children, Minors and the21+ Requirement

Roobet is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age is verified as part of the KYC process prior to enabling withdrawal functionality on any account.

Where roobet discovers that an account has been registered by a person under the age of 21, that account will be closed immediately, any funds processed during that period will be reviewed, and related data will be handled in accordance with applicable legal requirements.

If you believe a minor has registered an account on roobet, please contact support immediately at[email protected].

12.Changes to This Privacy Policy

Roobet may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory guidance, business operations or data processing practices. Material changes will be communicated to registered account holders via the email address associated with their account or through a prominent notice on the platform, and will take effect from the revised effective date stated in the updated policy.

Continued use of the platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

13.Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, please contact roobet through the following channels: